RV Service: A View From The Other Side

All the RV forums and discussions relating to service issues are always from the point of view of the RV owner.  Not that there is anything wrong with that as they are the customer and did pay the big bucks.  But, what would it be like from the view on the other side of the service window? Not surprisingly, there are a small percentage of totally unreasonable owners.  Those customers that come in screaming, wanting everything for nothing, insisting on replacing with new in lieu of repair, never happy with anything, and so on.   Unfortunately, as small as the percent may be, these people take a toll on dealers’ service personnel.   This never-happy group erodes service employee’s attitude, ultimately affecting their performance, thus affecting many others.  Those others are people, perhaps like you and me. This really is nothing new.  A small minority spoiling it for everyone.  We see rules in other avenues of our lives that seem unreasonably restrictive, all put in place because of a minority of people that will not act responsibly nor be accountable.  Pet restrictions in some areas because of lazy owners come to mind.  But, let’s get back to the topic.  Understanding what it is like from the other side of the service counter. Communication from the customer to the service writer is critical.  But there are many customer personalities that try to describe their issues, or at least their perception of the problems.  This, in itself, can lead to a wide variance... Read more

A Halloween Camp Fire Tale

With a change in pace, and in honor of Halloween, this week’s read will be a little different.  One of the things that many campers do, from tenters to million dollar coaches, is share a camp fire in the darkness of night.  Around the dancing flames many tales are told.   This camp fire story will take you to a lonely highway on a rain soaked night.  So sit back and enjoy this Halloween tale.     The music of the Warsaw Concerto echoed through the car as I drove south from Sudbury on a dark rainy night.  The frequent flashes of lightning seemed to eerily coincide with the music that cloaked the sound of the driving rain.  A shiny ribbon of black road surface twisting through the rolling hills was revealed with each flash.  The storm appeared to be worsening or perhaps I was getting closer to the center of it.  I slowed down as the visibility reduced in a heavy downfall.  The wipers were slapping wildly yet unable to move the water fast enough to provide adequate forward vision.  After about five minutes the rain eased somewhat, again allowing a glimpse of the harsh landscape during each lightning flash.  As I rounded a left hand curve I was startled by a dark rain soaked figure that was silhouetted in a distant flash.  The car lights soon caught the view of a rain drenched shadow.  It was a man in a dark coat.  He appeared in need of help, perhaps a ride.  I lightly applied the brakes on the slick surface of the highway and managed to come to a stop some... Read more

Making Modifications to Your RV

I get asked these questions alot: “Is it safe to modify my RV? What about my warranty? Will it be voided?” There is a lot of misinformation floating around about what constitutes a safe mod and what will void your warranty if you do certain kinds of mods. Many RV owners tend to be the “do-it-your-self” types and enjoy “doing the mod”. If you fall in to this group, you should carefully consider the implications of certain mods. You know that really expensive extended warranty that covers your RV “bumper-to-tongue” after the factory warranty runs out that you added when you purchased your new RV? It won’t help one bit if you do a mod that causes a failure on a covered part. So let’s look at what mods are safe to do and what just might cause you some grief down the road if you are not aware of your warranty conditions of coverage. Read more  Read More →

The RV Trivia Challenge 7

The Lug_Nut RV Trivia Challenge 7 is a mixed bag of RV trivia. Some may have no idea as to the answer, but remember, it is RV trivia.  So, let’s see how you can handle a diversified topic field.   Get a pencil and paper so that you can record your answers as you go through it.  You will then be able to check your answers against those displayed at the very bottom.  Be sure to share your score and any other comments you may have in the comments section following the answers. Read more  Read More →

The Yearly Costs of Owning an RV (Part 2 of 2)

Last week we looked at some of the yearly costs involved in RV ownership.  (If you missed Part 1, here’s a link,  You might want to first read it   http://blog.rv.net/2009/10/the-yearly-costs-of-owning-an-rv-part-1-of-2/)  If you recall we touched on fuel, maintenance/repair, finances, insurance, licensing, taxes, and in more depth, the cost of depreciation. Today we will examine those costs and how practically and theoretically they may be able to be reduced. We will breeze through the items that we currently deal with, and are often discussed in the forums, and expand the “Wild Card,” depreciation.   Doing them in the order of last week, we will start with fuel cost. Read more  Read More →

The Yearly Costs Of Owning An RV (Part 1 of 2)

There are a number of items that must be considered when determining the yearly cost of buying a new RV. We hear so much about fuel costs, whether it is a motorized or a tow vehicle.  But, fuel really is peanuts in most cases.  Likewise, maintenance and repairs, while not necessarily cheap, are relatively small in the big picture.  The financial purchase, whether it is a cash deal or involves a finance contract, will almost certainly out weigh both fuel and repair costs.  Then of course there is insurance, licensing, and taxes, if applicable. Read more  Read More →

The October Mystery Camper Challenge

The October Mystery Camper Challenge will again test your skills in solving where and at what RV park the Mystery Camper is at.   All we have at this time is some photos taken in the park.  He also appears to have taken one while touring the area.  So, get your thinking caps on, and let’s get this one figured out.  If needed, clues will be revealed by the elusive camper. Read more  Read More →

Improving Today’s RV Features

RV manufacturers are always coming up with new features and components each year on their products. But, it seems they never make any innovative changes to improve their existing hardware.  So let’s look at several items that could use some innovative design improvements. Read more  Read More →

The RV Trivia Challenge 6 – Destinations -

The Lug_Nut RV Trivia Challenge 6 is focusing on popular RV destinations. Get a pencil and paper so that you can record your answers as you go through it.  You will then be able to check your answers against those displayed at the very bottom.  Be sure to share your score and any other comments you may have in the comments section following the answers. Read more  Read More →

RV Vacation Savings Tip

Many times we see the word “Destination” when viewing listings or advertisements covering campgrounds.  So what exactly makes a park a destination?  I guess a campground is either a destination, a seasonal (also a destination, but usually has some permanent park type model trailers) or a transient park.  The later would be a site that offers a good stop over, perhaps located near a busy highway. Though these parks may well have campers that stay for extended stays, many do not.  A destination park is a property where people stay as their final destination, many times near popular attractions or high tourist areas.  There are properties that fall into both categories and, of course, park owners that believe their property is mainly a destination site whereas, it may not be. Destination parks generally are priced higher.  This price difference appears to be driven by the proximity to popular attractions, while the transient sites compete with the short overnight travelers expecting lower rates. Can you save money by staying a little further out in a lower priced transient campground?  Maybe, but not without some sacrifices.  First, you will probably have to drive a bit further from the site to the attractions.  Additionally you will find the early morning and late evening a little more disruptive as travelers arrive and depart at all hours.  So be prepared for the early diesel engine wakeup call.  Security may not be as good at some of these locations due to the type... Read more

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