RV Service: A View From The Other Side

All the RV forums and discussions relating to service issues are always from the point of view of the RV owner.  Not that there is anything wrong with that as they are the customer and did pay the big bucks.  But, what would it be like from the view on the other side of the service window? Not surprisingly, there are a small percentage of totally unreasonable owners.  Those customers that come in screaming, wanting everything for nothing, insisting on replacing with new in lieu of repair, never happy with anything, and so on.   Unfortunately, as small as the percent may be, these people take a toll on dealers’ service personnel.   This never-happy group erodes service employee’s attitude, ultimately affecting their performance, thus affecting many others.  Those others are people, perhaps like you and me. This really is nothing new.  A small minority spoiling it for everyone.  We see rules in other avenues of our lives that seem unreasonably restrictive, all put in place because of a minority of people that will not act responsibly nor be accountable.  Pet restrictions in some areas because of lazy owners come to mind.  But, let’s get back to the topic.  Understanding what it is like from the other side of the service counter. Communication from the customer to the service writer is critical.  But there are many customer personalities that try to describe their issues, or at least their perception of the problems.  This, in itself, can lead to a wide variance... Read more

2009 Fleetwood Icon

2009 Fleetwood Icon Previously $106,604 – Now $86,978 Model 24D, Sprinter Chassis Mercedes Diesel, booth dinette slideout, cabover bunk, leather cab seats, rear queen bed, 3-burner stove, and more! Offered from Reliable RV Center in Springfield, MO. Learn more about this 2009 Fleetwood Icon! Find more great RVs on  Read More →

2009 Gulf Stream F25FBH

2009 Gulf Stream F25FBH Previously $19,995 – Now $17,995 Features queen bed, oven, microwave, booth dinette, double bunk beds, dry bath and more! Offered from Mark’s RV & Boat Superstore in Churchville, NY. Learn more about this 2009 Gulf Stream F25FBHM! Find more great RVs on  Read More →

2005 Alpenlite 32′ RLOB Augusta Limited

2005 Alpenlite 32′ RLOB Augusta Limited Previously $42,700 – Now $35,910 32 ft. sleeps 4. Features Laminate Hardwood Flooring, Solid Surface Countertops, Ultra Leather Recliners, Central Vacuum System, oven, microwave, walk-around queen bed, roof A/C, and more! Offered from New Horizons RV Corp. in Junction City, KS. Learn more about this 2005 Alpenlite 32′ RLOB Augusta Limited! Find more great RVs on  Read More →

2008 Winnebago DESTINATION 39W GAS PUSHER

2008 Winnebago DESTINATION 39W GAS PUSHER Previously $183,325 – Now $132,912 39 ft. gasoline pusher sleeps 4. Features 2 slideouts, one-piece windshield, leather furniture, 4-door fridge, washer/dryer, free-standing dinette w/ 4 chairs, corner shower and more! Offered from Wasatch Front Winnebago in Ogden, UT. Learn more about this 2008 Winnebago DESTINATION 39W GAS PUSHER! Find more great RVs on  Read More →

2009 Gulf Stream INDEPENDENCE DIESEL 8359

2009 Gulf Stream INDEPENDENCE DIESEL 8359 Previously $101,764 – Now $85,765 35 ft. diesel coach sleeps 8, with sofa/booth dinette slide and rear bedroom slide. Features corner shower, wall-mount flatscreen TV in living room & bedroom, leather cab seats and more! Offered from Aaron RV in Greenwood, IN. Learn more about this 2009 Gulf Stream INDEPENDENCE DIESEL 8359! Find more great RVs on  Read More →

2008 Forest River Rockwood 8240ss

2008 Forest River Rockwood 8240ss Previously $25,300 – Now $19,900 26 ft. fifth wheel sleeps 6. Features CEILING FAN, HIDE-A-BED(AIR MATTRESS), DUCTED ROOF A/C, OUTSIDE GRILL, OUTSIDE SPEAKERS, HEATED MATTRESS, WATER PURIFIER, and more! Offered from The Great Outdoors RV Company in Evans, CO. Learn more about this 2008 Forest River Rockwood 8240ss! Find more great RVs on  Read More →

A Halloween Camp Fire Tale

With a change in pace, and in honor of Halloween, this week’s read will be a little different.  One of the things that many campers do, from tenters to million dollar coaches, is share a camp fire in the darkness of night.  Around the dancing flames many tales are told.   This camp fire story will take you to a lonely highway on a rain soaked night.  So sit back and enjoy this Halloween tale.     The music of the Warsaw Concerto echoed through the car as I drove south from Sudbury on a dark rainy night.  The frequent flashes of lightning seemed to eerily coincide with the music that cloaked the sound of the driving rain.  A shiny ribbon of black road surface twisting through the rolling hills was revealed with each flash.  The storm appeared to be worsening or perhaps I was getting closer to the center of it.  I slowed down as the visibility reduced in a heavy downfall.  The wipers were slapping wildly yet unable to move the water fast enough to provide adequate forward vision.  After about five minutes the rain eased somewhat, again allowing a glimpse of the harsh landscape during each lightning flash.  As I rounded a left hand curve I was startled by a dark rain soaked figure that was silhouetted in a distant flash.  The car lights soon caught the view of a rain drenched shadow.  It was a man in a dark coat.  He appeared in need of help, perhaps a ride.  I lightly applied the brakes on the slick surface of the highway and managed to come to a stop some... Read more

2005 Country Coach Allure Hood River 430

2005 Country Coach Allure Hood River 430 Previously $189,000 – Now $169,000 40 ft. diesel coach w/ only 13,319 mi. Features auto DSS, GPS navigation, power awnings, heated seats w/ massage, tile entry, 2 vanities, pull out sofa bed w/ air mattress, computer air leveling, and more! Offered from California Coach Company, LLC in Costa Mesa, CA. Learn more about this 2005 Country Coach Allure Hood River 430! Find more great RVs on  Read More →

Making Modifications to Your RV

I get asked these questions alot: “Is it safe to modify my RV? What about my warranty? Will it be voided?” There is a lot of misinformation floating around about what constitutes a safe mod and what will void your warranty if you do certain kinds of mods. Many RV owners tend to be the “do-it-your-self” types and enjoy “doing the mod”. If you fall in to this group, you should carefully consider the implications of certain mods. You know that really expensive extended warranty that covers your RV “bumper-to-tongue” after the factory warranty runs out that you added when you purchased your new RV? It won’t help one bit if you do a mod that causes a failure on a covered part. So let’s look at what mods are safe to do and what just might cause you some grief down the road if you are not aware of your warranty conditions of coverage. Read more  Read More →

Next Page »